1. What I have to do If I forgot a Specific symbol.
A specific symbol is very important to recognize your payment. Please if you forgot it, as soon as possible send us proof of your transaction or a screenshot of your transaction (photo) to our email – email@example.com Especially customers from the United States where is proof of transaction necessary.
Online payment method via “Western union to our bank account” does not include space for a specific symbol. Please send us proof of your transaction with the MTCN number as soon as you make payment.
2. My order has been sent? Where I can check status of my order?
Our company sends automatic emails to our customers every time when the status of your order has been changed. If you have not received emails from our company please look at your spam box. If you’re not sure about the status of your order please log in to your account and check it.
3. How can I get the discount?
Our products are already discounted on our website. Best prices. Free shipping, 10-20% quantity discounts, or extra free products can be offered for orders above 500€. For more information and special requests send email to our customer’s service.
4. Where is my tracking number? When I received my tracking number.
Our company sends tracking numbers only if the delivery time exceeds 15 working days. No less! We send orders in big quantity, This is the reason why administration on post office is slower than normal. We cannot influence it. But you do not have to be worried. Your order will be sent always when the status of your order shows ” Shipped “.Orders over 500€ have special status and we can send requests for faster processing to our post office.
5. Have you received my payment? How long will it take?
International wire transfers can take up to 2–4 business days. Wire transfers from the USA can take up to 7 business days.
You always receive emails with confirmation of your payment. If not, we are still waiting for your payment.
Please tell your bank that we are in SEPA – The Single Euro Payments Area.
Is a payment-integration initiative of the European Union for simplification of bank transfers. With this title, transfer can take up only 1 or 2 days.
6. What are the payment methods?
Please confirm your order and proceed to the next step with a bank transfer. Then you will pay with other payment methods. It is up to you which payment method you chose.
Our preferred payment method is bank transfer.
If you prefer to pay by credit card, Then you can pay online on – “www.westernunion.com” to our bank account. It is a fast and secure payment method. If you are interested in this type of payment method and you do not know how it works, let me know. I send you instructions.
You can also pay with other online payment methods as – www.Wordremit.com or www.transferwise.com. If you know a better way to send money using your credit card, then it is up to you which method you choose. Important is that money is paid to our bank account.
7. Can I pay with Credit card?
Yes, you can. Please confirm your order and proceed to the next step with a bank transfer. Then you will pay with your credit card.
We can only recommend your payment via “www.westernunion.com” to our bank account. It is a reliable company and your money is guaranteed to arrive at our account.
You can also pay with other online payment methods as – www.Wordremit.com or www.transferwise.com. If you know a better way to send money using your credit card, then it is up to you which method you choose. Important is that money arrives at our bank account.
8. It is illegal? Will I have problems?
Products are illegal almost all over the world. But you do not have to be worried. We are a serious and reliable company with seven years of experience in this business. We send orders as a cosmetic company. We’ll do everything to secure your package. We let you enjoy your products. You will be satisfied and you will not have any problems.
9. Can i pay cash on delivery?
No, We do not accept cash on delivery.
10. Can you help me with my cycle? I want to gain muscle, how to inject?
Our team is best placed to advise you on what is the best steroid cycle for you. If you want help with your cycle please write an email to our customer service.
11. What is the delivery time?
Delivery time is 5 – 15 business days.
12. Do you need my proof of transaction?
Yes, Always keep a photo of your transaction. For sure send it to our customer service as soon as possible.
13. I have not received my order. What I have to do.? (What is your resending policy?)
If the delivery time exceeds 15 business days and you have not received your order, please send a request to our customer service and ask for a tracking number.
If your order has been seized by customs and you receive a letter from the authority then your order will be resent for free. Proof of seizure send us as soon as possible (We do not have to resend policy with these countries – Switzerland, Finland, Sweeden, Australia, Norway)
If your order will be lost, stolen, send back to us by post office or become another unexpected situation then we are able to resend your order for half of the price. This happens only if the delivery time
exceeds 30 business days and you do not have any information about where is your order. Please ask our customers service for more details.
14. I have not received complete order. I have received different brand or product.
Do not have to be worried. Sometimes it happens that we send orders in two separate packages. We send orders separately two days after the first order because this will reduce the chance that the customs seized the package. Bigger orders are sent separately automatically. The second reason is that we wait for new products. You always receive complete orders!
15. Can I pay with PayPal?
Sorry but the PayPal option is not available. It is not a suitable payment method for this type of E-shop.
16. I forgot my password.
Send an email to our customer’s service and ask for a new password.
17. Do you have a minimum order?
We do not have a minimum order. if you want you can make a small order to verify delivered.
18. The package is discreet?
We send orders as a cosmetic company. It looks serious and discreet. That is why we do not have a problem with customs.
19. What is your delivery methods? Can you send my order with Courier?
Your order will be sent automatically with regular delivery. The shipping charge is 15€ worldwide. It is included in your final price.
We offer you EMS – Express mail service. It is something like FedEx or UPS.
With this delivery method, you receive your package in 3 – 7 days.
The shipping charge is 30 €
If you want delivery via this method please inform us before.
20. How can I cancel my order?
Just send an email to our customer service with a request – Delete my order + ” your order number”. The same process is if you want to delete your account.
21. Do you have a problem with delivery to my country?
We do not have any problem with delivery worldwide (USA, EUROPE, ASIA, AFRICA)
We do not have a resending policy with these countries – Switzerland, Finland, Sweeden, Australia, Norway (your order will be resent only for full price)
22. From where you send orders?
We send orders from countries inside of the EU. For example Estonia, Portugal, Bulgaria, Romania, Slovenia, and others. Packages are packed very well and always get to the final destination 100%. Anyway, we have a resending policy in case of unexpected life situations.
23. Why I do not have other option of payment when I make the order?
Please follow these instructions. Confirm your order and proceed to the next step with a bank transfer. Then you will pay with other payment methods (for an example credit card, Western Union or others)
24. Do you ship to P.O. Boxes?
Yes, we ship to P.O. Boxes
25. Is a signature required for shipping?
Our shipping method requires no signature from your side upon delivery.